Terms and Conditions
Table of Contents
Travel & Booking Terms
1. Introduction
2. Booking & Payments
3. Accuracy of Information
4. Travel Insurance
5. Purchases (Products and Services)
6. Third-Party Services
7. Refunds and cancellations
8. Events Beyond Our Control (Force Majeure)
9. Special Requests
10. Complaints and Dispute Resolution
11. Fitness to Travel and Medical Conditions
12. Excursions
13. Entry, Passport, Visa, and Health Requirements
14. Event Tickets (If Applicable)
15. Limitation Of Liability
Website & Online Services
16. Subscriptions & Billing
17. Free Trial
18. Fee Changes
19. Contests, Promotions and Offers
20. Content
21. Acceptable Uses
22. No Use By Minors
23. Accounts
24. Intellectual Property
25. Copyright Policy
26. Privacy and Data Protection
27. Error Reporting and Feedback
28. Links To Other Web Sites
29. Disclaimer of warranty
30. Termination
31. Changes To Service
32. Amendments To Terms
33. Waiver And Severability
34. Acknowledgement
35. Communications
36. Statutory Rights
37. Governing Law and Jurisdiction
38. Contact Information
Travel & Booking Terms
1. Introduction
Welcome to BG TRAVEL SERVICES LLP (“Company”, “we”, “our”, “us”).
These Terms and Conditions (“Terms”, “Terms of Service”) form the basis of your contract with us when you book a holiday, tour, or related travel service. They also govern your use of our website (42ostriches.com) and any associated online services. By making a booking with us, you agree to be legally bound by these Terms.
Where we sell you a package that falls within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, we will act as the organiser and are responsible for the proper performance of your package as set out in these Terms.
Our Privacy Policy forms part of these Terms and explains how we collect, safeguard, and use your personal data and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.
If you do not agree to these Terms, you must not make a booking with us. If you have any questions about them, please contact us at [email protected] before booking. These Terms apply to all visitors, users and others who wish to access or use Service.
2. Booking & Payments
A booking is confirmed once we issue written confirmation following receipt of a deposit or full payment (as advised at the time of booking).
The deposit is non-refundable except as set out in Section 7.
The balance must be paid by the due date shown on your booking confirmation or within 30 days of the deposit payment (whichever comes first). If the balance is not paid on time, we reserve the right to treat your booking as cancelled and apply the cancellation charges set out in Section 7.
Only guests who purchase our package may stay in included accommodation or join planned activities. If you book on a single occupancy basis, only you may occupy the room and attend activities.
3. Accuracy of Information
We endeavour to ensure all prices and information on our website or promotional material are accurate. However, errors can occasionally occur, and we reserve the right to correct details or prices at any time before your booking is confirmed.
4. Travel Insurance
Adequate travel insurance is a condition of booking. You must ensure that your policy provides comprehensive cover for cancellation, medical costs and repatriation, loss or damage to baggage and personal belongings, and participation in any sporting or other activities included in your booking.
We strongly recommend that you take out insurance as soon as your booking is confirmed, so you are covered if you need to cancel before departure.
You are responsible for ensuring the policy you purchase is suitable for your individual needs. If you travel without adequate insurance, we will not be responsible for any losses which would have been covered by such insurance.
5. Purchases (Products and Services)
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address and your shipping information, as well as certain personal information required to fulfil the booking. Data handling will be in line with our Privacy Policy.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
Our services include (but are not limited to) travel planning, booking assistance, accommodation arrangements, and related travel services. We may use third-party suppliers (e.g. hotels, race organisers, transport providers, local agents or tour operators, etc.) to deliver services. To fulfil your booking, we may be required to share certain personal information on your behalf with third party suppliers. This may include details such as your name, contact information, date of birth, nationality, dietary requirements, or relevant medical information you have provided to us.
By making a booking, you consent to us sharing this information solely for the purpose of arranging and delivering your travel services. We will only share the minimum data necessary and will do so in accordance with our Privacy Policy. In some cases, your information may need to be transferred outside the UK/EEA where local privacy laws may differ, but we will take reasonable steps to ensure your data is handled securely.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
6. Third-Party Services
Some elements of your booking may be provided by third-party suppliers, such as accommodation providers, race organisers, transport providers, local agents or tour operators, etc. Where we act as a package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, we are responsible for the proper performance of all travel services included in your booking. However, except as provided under law, we are not responsible where the failure is due to:
your own actions or omissions;
the actions or omissions of a third party not connected with the provision of the services or
unavoidable and extraordinary circumstances beyond our control.
You must also comply with all terms and conditions imposed by our suppliers (including airlines, hotels, race organisers, and transport providers). Failure to do so may result in denied service, cancellation, or additional charges, for which we accept no liability.
If we are not acting as a package organiser, our responsibility is limited to the service we provide directly and in all cases our liability is limited as set out in Section 15 (Limitation of Liability).
7. Refunds and cancellations
If you need to cancel your booking, you must notify us in writing as soon as possible. Your cancellation takes effect from the date we receive your written notice.
Our cancellation charges are as follows (calculated as a percentage of the total holiday price, excluding insurance premiums and any non-refundable costs already incurred on your behalf, such as race entry fees, flight tickets, or other supplier charges):
If you cancel due to unavoidable and extraordinary circumstances (for example, serious illness or bereavement), we will consider requests for more flexible treatment, but this cannot be guaranteed.
You may be able to claim cancellation costs from your travel insurance provider if the reason for cancellation is covered by your policy.
Refund requests must be submitted in writing. Processing times vary depending on the payment method and third-party provider policies.
8. Events Beyond Our Control (Force Majeure)
- We cannot accept responsibility or pay compensation if your arrangements are affected by events beyond our control, including but not limited to war, terrorism, pandemics, natural disasters, strikes, government restrictions, or;
technical problems with transport or accommodation.
Where such unavoidable and extraordinary events occur:
- Before your trip begins and they significantly affect your booking, you will have the right to either:
- accept an alternative arrangement of equivalent or higher quality (if available, at no extra cost);
- accept an alternative of lower quality (if offered, with an appropriate price reduction); or
- cancel and receive a full refund of all payments made, without deduction for unrecoverable supplier costs.
- During your trip, if any significant elements of the package cannot be provided, we will make suitable alternative arrangements at no extra cost. If it is not possible to provide an alternative or you reasonably reject the proposed alternative, you will be entitled to a price reduction and/or appropriate compensation.
This does not entitle you to compensation where the situation is caused by unavoidable and extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.
9. Special Requests
Special requests (e.g. room preferences, dietary needs, or mobility requirements) must be made in writing at the time of booking. We will do our best to pass these on to suppliers, but we cannot guarantee that any request will be met unless specifically confirmed by us in writing. Unless confirmed, requests are not contractually binding and all bookings will be treated as standard bookings. We regret that we cannot accept conditional bookings (i.e. a booking dependent on a particular request being fulfilled) unless we have agreed to this in writing.
10. Complaints and Dispute Resolution
If you have a complaint about our services, please contact us in the first instance and we will do our best to resolve it promptly.
If we are unable to resolve a complaint internally, you can contact Citizens Advice for free independent guidance on your rights (citizensadvice.org.uk). You are also entitled to request that we use an Alternative Dispute Resolution (ADR) provider. The Centre for Effective Dispute Resolution (CEDR) is an approved ADR provider for travel-related disputes. We are not currently obliged to use ADR and may decide on a case-by-case basis whether to agree to its use.
11. Fitness to Travel and Medical Conditions
You must disclose any medical conditions or disabilities that may affect your participation prior to booking. We may require a doctor’s certificate. If you fail to disclose relevant information and we or our suppliers cannot safely accommodate your needs, we reserve the right to cancel your booking without refund.
12. Excursions
Excursions or tours booked locally are not part of your contract with us. Your contract will be with the local operator, and we are not responsible for their performance. Only excursions booked as part of your package with us are covered by the Package Travel and Linked Travel Arrangements Regulations 2018.
13. Entry, Passport, Visa, and Health Requirements
It is your responsibility to ensure you meet passport, visa, entry, and health requirements for your destination. We are not liable for any costs or losses resulting from failure to comply where the responsibility rests with you, except where caused by our negligence or incorrect information we have provided.
14. Event Tickets (If Applicable)
Admission to events is controlled by organisers and venues. Lost or stolen tickets may not be replaced. Event organisers may apply additional rules such as security screening, health checks, or photography/media rights, which you must comply with. Tickets are generally non-transferable and resale may be prohibited. If event tickets are included in your package, our liability is as set out in Section 15.
15. Limitation Of Liability
Our responsibility as package organiser
Where we act as the organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, we are responsible for the proper performance of all travel services included in your booking, regardless of whether those services are provided directly by us or by other suppliers. You may be entitled to appropriate compensation if we fail to perform the contract, except where the failure is:
attributable to you;
attributable to a third party unconnected with the provision of the services and unforeseeable or unavoidable; or
due to unavoidable and extraordinary circumstances beyond our control.
Exclusions of liability
To the fullest extent permitted by law, we will not be liable for:
any loss of profit, loss of business, or other consequential, indirect or purely economic loss;
any failure of services or facilities not included in our contract (for example, additional activities you arrange independently while travelling).
Maximum liability
Except as required by law, our maximum liability to you for any claim arising out of your booking shall not exceed the total price paid by you for the booking.
Non-excludable liability
Nothing in these Terms excludes or limits our liability for:
death or personal injury caused by our negligence or that of our employees, agents, or suppliers;
fraud or fraudulent misrepresentation;
any rights you have under consumer protection law which cannot be excluded or limited.
Website & Online Services
16. Subscriptions & Billing
We may offer certain services on a subscription basis. If you purchase a subscription, the details (including price, billing period, and duration) will be made clear to you before you complete your purchase.
Subscriptions will automatically renew at the end of each billing period unless you cancel. We will give you reasonable notice before renewal and before any price change takes effect.
You may cancel your subscription at any time by following the instructions provided in your account or by contacting us. Cancellation will take effect at the end of your current billing period, unless otherwise stated at the time of purchase.
17. Free Trial
We may, at our discretion, offer a free trial period for certain subscription services. The duration of the free trial will be specified at the time of sign-up.
At the end of the trial, the subscription will automatically convert to a paid subscription unless you cancel before the trial period ends. We will notify you in advance of the trial ending and provide clear instructions on how to cancel if you do not wish to continue.
Each customer may only use one free trial per service, unless we expressly agree otherwise.
18. Fee Changes
We may change the fees for our Services from time to time. Any change will be made for valid reasons, such as changes in law, regulation, taxation, operational costs, or improvements to our Service.
If you have an ongoing booking or subscription, we will give you reasonable notice of any fee change before it takes effect. If you do not agree to the new fee, you may cancel the affected booking or subscription without penalty before the change applies.
19. Contests, Promotions and Offers
From time to time, we may run promotions, competitions, or special offers. These will be subject to additional terms and conditions, which will be made available at the time and will apply alongside these Terms.
If there is any conflict between those promotional terms and these Terms, the promotional terms will take priority for the duration of the promotion.
20. Content
All content we make available through our Service (including text, images, videos, graphics, and other materials) is protected by intellectual property rights. These rights belong to us or our licensors. You may not use our content except for your personal, non-commercial use, unless you have our prior written consent or are otherwise permitted by law.
If you submit or share content with us (for example, reviews, photos, or testimonials), you remain the owner of that content. However, by providing it you grant us a non-exclusive, royalty-free licence to use, reproduce, and share that content for the purposes of operating our Service and promoting our tours and related services (including on our website, social media, and marketing materials).
You confirm that any content you provide is your own, does not infringe the rights of others, and is not unlawful or offensive. We may remove content that breaches these requirements.
21. Acceptable Uses
You may only use our Service for lawful purposes and in a manner that is fair, responsible, and consistent with these Terms. You must not use the Service:
- in any way that breaches applicable law or regulation;
- to provide false, misleading, or inaccurate information;
- to upload, post, or share content that is unlawful, harmful, defamatory, or infringes the rights of others;
- to attempt to interfere with or disrupt the proper operation of our Service; or
- in a way that could damage our reputation or the experience of other users.
We may suspend or restrict your access to the Service if you breach this section.
22. No Use By Minors
Our service is intended only for access and use by individuals aged 18 or over. By accessing or using Service, you warrant and represent that you are at least 18 years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least 18 years old, you are prohibited from both the access and usage of Service.
23. Accounts
When you create an account with us, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
We may suspend or close your account if:
- you materially breach these Terms;
- we reasonably believe your account has been compromised, used fraudulently, or is otherwise at risk; or
- we are required to do so by law or regulation.
Where possible, we will give you reasonable notice and explain the reasons for suspension or closure.
You may close your account at any time by contacting us. Closing your account does not affect any rights or obligations that have accrued up to the date of closure.
24. Intellectual Property
All content made available through our Service (including text, graphics, logos, images, audio, video, software, and design) is protected by intellectual property rights. These rights belong to us or our licensors.
You may use the Service and its content only for your personal, non-commercial use, and in accordance with these Terms. You may not copy, reproduce, distribute, or create derivative works from any part of the Service or its content without our prior written consent, except where permitted by law.
25. Copyright Policy
We respect the intellectual property rights of others and expect users of our Service to do the same.
If you believe that any material available through our Service infringes your copyright or other intellectual property rights, please contact us with:
- a description of the work you believe has been infringed;
- details of where the infringing material appears on our Service; and
- your contact information.
We will review your notice promptly and, where appropriate, remove or restrict access to the material in question.
Notices should be sent to us at [email protected].
Upon receipt of a valid notice, we will investigate and remove or disable access to the allegedly infringing material as appropriate.
26. Privacy and Data Protection
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to access, rectify, erase, and restrict the processing of your personal data, as well as the right to data portability and to object to processing. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.
We may share personal data with third-party suppliers (such as hotels, race organisers, or transport providers) solely to fulfil your booking, and we will only share the minimum data necessary. In some cases, this may involve transfers outside the UK/EEA, in which case we will take reasonable steps to ensure your data is handled securely.
We may use third-party Service Providers to monitor and analyse the use of our Service.
For further information on how we use and protect your data, please see our Privacy Policy.
27. Error Reporting and Feedback
If you provide us with feedback, comments, or suggestions about our Service, you agree that we may use this information to improve our business and services.
By submitting feedback, you grant us a non-exclusive, royalty-free licence to use it for these purposes. You will retain ownership of any intellectual property rights in your feedback.
We are not obliged to use any feedback provided, and nothing in this section limits your legal rights.
28. Links To Other Web Sites
Our Service may include links to third-party websites. These are provided for your convenience only. We do not control and are not responsible for the content, policies, or practices of third-party websites.
When you follow a link to another website, you should review the terms and privacy policies of that site before using it.
29. Disclaimer of warranty
We will use reasonable care and skill in providing our Service. However, we do not guarantee that the Service will be uninterrupted, error-free, or suitable for every purpose. Access may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new features.
Other than as expressly stated in these Terms, we do not make additional commitments about the Service.
30. Termination
We may suspend or terminate your access to the Service if:
- you commit a material breach of these Terms;
- we reasonably believe your use of the Service poses a security, legal, or reputational risk; or
- we are required to do so by law, regulation, or the order of a competent authority.
Where possible, we will give you reasonable notice of suspension or termination and explain the reasons. However, we may act without notice if immediate action is necessary to protect the Service or comply with legal obligations.
Termination of your account does not affect any rights or obligations that have already accrued up to the date of termination.
31. Changes To Service
We may need to make changes to our Service from time to time for legal, regulatory, security, or operational reasons. Where such changes are minor or do not materially affect your use of the Service, we may make them without notice.
If we make a significant change that materially affects your use of the Service, we will take reasonable steps to notify you in advance (for example, by email or by posting a notice on our website).
If a change we make results in a service you have paid for being materially different from what was agreed, you may be entitled to a refund or to cancel under your statutory rights.
32. Amendments To Terms
We may update these Terms from time to time, for example to reflect changes in law, regulation, or the way our services are provided.
If we make changes that are minor or do not materially affect your rights or obligations, we may do so without notifying you individually. The updated Terms will be posted on our website and will take effect immediately upon publication.
If we make a significant change that materially affects your rights or obligations, we will take reasonable steps to notify you in advance (for example, by email or a notice on our website). If you do not accept the updated Terms, you may stop using our Service and close your account.
33. Waiver And Severability
If we do not immediately enforce any part of these Terms, this does not mean we have waived our right to enforce it later.
If any part of these Terms is found to be invalid or unenforceable by a court or regulator, the rest of the Terms will continue to apply.
34. Acknowledgement
These Terms apply when you use our Service, including making a booking with us or registering for an account. Please read them carefully before using our Service, as they set out the basis of our agreement with you.
35. Communications
We may contact you in relation to your bookings, your account, or the provision of our services. These service communications are necessary for us to perform our contract with you and cannot be opted out of.
We may also wish to send you marketing communications (for example, news about new tours, offers, or services). We will only send you such marketing if you have given us your consent in accordance with UK data protection and privacy laws. You can withdraw your consent or update your marketing preferences at any time by following the unsubscribe link in our emails or contacting us directly.
36. Statutory Rights
Nothing in these Terms affects your statutory rights under UK law, which cannot be excluded or limited. This includes your rights under the Consumer Rights Act 2015 and, where applicable, the Package Travel and Linked Travel Arrangements Regulations 2018.
37. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
38. Contact Information
Please send your feedback, comments, requests for technical support by email: [email protected].